Arctic Ice

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in.

To start a return, you can contact us at barkyadventures@hotmail.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged, defective or if you have received the wrong item, so that we can evaluate the issue and then resolve it. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

UK Delivery

Royal Mail Tracked 48 - Delivery within 3-5 working days - FREE

Eu Delivery 5 - 7 working days - £9.99

USA Delivery - 7 - 10 working days - £14.99